Refund policy

REFUND AND CANCELLATION POLICY

At Lockhart Interior, we strive to provide the highest quality design services. Since our work is highly customized and labor-intensive, we follow a strict refund policy:

1. Cancellation Policy

• Before Work Starts: If a client cancels the order within 24 hours of making the initial payment and before any design work has commenced, a full refund (minus 5% processing fee) may be considered.

• After Work Starts: Once the research, site visit, or design drafting has begun, the initial advance payment becomes non-refundable.

2. No-Refund Policy on Delivered Work

Due to the nature of digital design and consultancy services:

• No refunds are provided once the first draft of a design has been shared with the client.

• No refunds are provided for "change of mind" after the project is underway.

3. Revisions instead of Refunds

To ensure client satisfaction, we offer a fixed number of revisions (as per the project proposal). We encourage clients to use these revisions to align the design with their vision rather than seeking a refund.

4. Refunds on Technical Grounds

In the rare event that Lockhart Interior is unable to fulfill the service due to internal technical issues or unforeseen circumstances, a pro-rata refund (based on the work remaining) will be processed within 7–10 business days.

5. Refund Processing

Approved refunds will be credited back to the original payment method (Bank Account/UPI/Card) used during the transaction. It may take 5 to 10 working days for the amount to reflect in your account.

6. Contact Us

If you have questions regarding your payment or wish to discuss a cancellation, please reach out to us:

• Phone: +91 9466884502

• Email: lockhartinterior@gmail.com